FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
Where can I buy Vince products?
Vince products are available at leading department stores, specialty boutiques, and online at vince-clothing.com.
Do you have a catalog?
We do not produce a printed catalog. Our full product assortment can be viewed online at vince-clothing.com.
Where are Vince products made?
Vince products are manufactured in various locations worldwide, with careful attention to quality and craftsmanship.
CARE & REPAIR
How should I care for my Vince garments?
Each Vince product comes with specific care instructions. We recommend following these guidelines to maintain the quality of your item.
Can Vince products be dry cleaned?
Many Vince garments can be dry cleaned, but please refer to the care label for specific instructions.
What should I do if my product is damaged?
For assistance with damaged items, please contact our customer service team through vince-clothing.com.
PRODUCT QUESTIONS
Does Vince offer extended sizing?
Select styles are available in extended sizes. Visit vince-clothing.com to view our current offerings.
How do Vince products fit?
Vince offers contemporary fits. For specific sizing information, refer to the size guide available on our website.
Do you offer petite or tall sizes?
Our assortment varies by season. Check vince-clothing.com for available sizes.
ONLINE ORDERING
How can I check my order status?
You can track your order by logging into your account at vince-clothing.com.
What payment methods do you accept?
We accept major credit cards and other forms of electronic payment.
Can I modify or cancel my order?
Orders cannot be modified or canceled once placed. Please review your order carefully before submitting.
RETURNS & EXCHANGES
What is your return policy?
Items purchased from vince-clothing.com may be returned within a specified period. See our website for full details.
Do you offer exchanges?
We currently offer refunds rather than direct exchanges.
How long do refunds take to process?
Refunds are typically processed within a certain number of business days after we receive your return.
INTERNATIONAL ORDERS
Do you ship internationally?
International shipping options are available through our website.
Are duties and taxes included?
Additional charges may apply for international orders depending on your country’s regulations.
GIFT CARDS
Where can I purchase a Vince gift card?
Gift cards are available for purchase at vince-clothing.com.
How do I check my gift card balance?
You can check your balance online at vince-clothing.com.
Can gift cards be used internationally?
Gift cards purchased in one region may not be valid in another.